Delivery & Returns Policy

Deliveries

All orders are despatched within 2-3 days of receiving the order unless it is a bank holiday then we despatch as soon as possible 

You can choose to click and collect which you will get an email notification within 24 hours informing you about your collection 

All our deliveries are made via Royal Mail 2nd class post. 

We only post out to the UK however we can get a costing for deliveries elsewhere. Please contact us for a quote.

 

Refunds & Returns 

Refunds are permitted if the product is not as expected, the product must be returned within 30 days of purchase.

Buyer to pay for return postage, please get proof of posting

Replacements are only available when a defective item arrives to the buyer and we will cover the postage.

Photographic proof will be required to safeguard you and us both. You must inform us within 48 hours of delivery. 

Please contact us if you have any queries Tel:07966768895

Email: wigglywoocraftemp@gmail.com

Subject returns policy

Return Address for goods

Wigglywoo's Craft Emporium,

60 Salehurst Road

Ipswich,

Suffolk,

IP3 8SD

Please be assured that all materials used in our kits and our products are of the highest quality. All the items in our kits are sourced individually and the kits are then put together by ourselves here in Suffolk. 

All our goods are quality checked before being packaged to ensure there is no damaged items being sent out.

If you wish to return an item as you have decided its not what you wanted here is how you can return your item

  • Please contact us as soon as possible or within 7 days or receipt of purchase by email to wigglywoocraftemp@gmail.com

  • Include a photo copy of your receipt or delivery note of the goods being returned highlighted

  • Return your items within 30 days of receipt in the original packaging in new and unused condition

  • Please return using Royal mail and keep hold of your proof of postage in case anything goes awry