top of page

Delivery, Returns and Cancellations Policy


All orders are despatched within 2-3 days of receiving the order unless it is a bank holiday then we despatch as soon as possible 

You can choose to click and collect which you will get an email notification within 24 hours informing you about your collection 

All our deliveries are made via Royal Mail 2nd class post. Large and bulk orders we delivered by EVRI 

We only post out to the UK however we can get a costing for deliveries elsewhere. Please contact us for a quote.


Refunds & Returns 

Refunds are permitted if the product is not as expected, the product must be returned within 30 days of purchase.

Buyer to pay for return postage, please get proof of posting

Replacements are only available when a defective item arrives to the buyer and we will cover the postage.

Photographic proof will be required to safeguard you and us both. You must inform us within 48 hours of delivery. 

Please contact us if you have any queries Tel:07966768895


Subject returns policy

Return Address for goods

Wigglywoo's Craft Emporium,

60 Salehurst Road




Please be assured that all materials used in our kits and our products are of the highest quality. All the items in our kits are sourced individually and the kits are then put together by ourselves here in Suffolk. 

All our goods are quality checked before being packaged to ensure there is no damaged items being sent out.

If you wish to return an item as you have decided its not what you wanted here is how you can return your item

  • Please contact us as soon as possible or within 7 days or receipt of purchase by email to

  • Include a photo copy of your receipt or delivery note of the goods being returned highlighted

  • Return your items within 30 days of receipt in the original packaging in new and unused condition

  • Please return using Royal mail and keep hold of your proof of postage in case anything goes awry

Workshop cancellations 

If you are unable to attend a workshop due to illness please inform us as soon as possible.

Your booking will be transferred to another suitable date.

If we are unable to run a workshop you will be notified as soon as possible and a new date will be arranged.

No refund or transfer will be given if you do not contact us with in 24 hours of the workshop taking place.

We endeavour to transfer your scheduled workshop to a date suitable to yourself if at all possible. 

We will issue a credit note to use against another workshop if we are unable to accommodate you or issue you with a kit to make at home if possible

(Updated 12/08/2023)

bottom of page